Refund Policy

Last updated: October 31, 2024

This Refund Policy outlines the conditions under which KOGENIE E-SOLUTIONS PRIVATE LIMITED ("Company", "we", "us", and "our") offers refunds for products and services purchased on our website at www.kogenie.com (the "Website").

Eligibility for Refunds

Refunds are available only for purchases made directly through our Website. To qualify for a refund, requests must be submitted within 14 days of purchase. The product or service must not have been used beyond initial access or activation.

Non-refundable Items

Certain products and services are non-refundable, including but not limited to digital downloads, completed services, and any custom work. These items are marked as non-refundable during the purchase process.

Process for Requesting a Refund

To request a refund, contact our support team at contact@kogenie.com with your purchase details. Refunds will be processed within 7-10 business days of approval.

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the "Last updated" date will reflect the most recent revision.

Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at:
Email: contact@kogenie.com
Address: KOGENIE E-SOLUTIONS PRIVATE LIMITED, CR PARK K1-34, New Delhi 110024, India
Phone: +91 9606045031